FAQs
GENERAL
Where are you located? We are docked at Newport Marina: 158 Griffith Road, Newport, QLD 4020. For more details on where to find us please visit https://www.dolphinwild.com.au/find-us/.
Where do I park? The marina has free all day and overnight parking on site. Once you have parked your car, please make your way down to the commercial section which is at the end of the marina for boarding at the DOLPHIN WILD gate.
If I get sea sick am I still able to Cruise with you? Dolphin Wild does not cruise in dangerous or adverse weather. However, if prone to motion sickness we suggest that you consult with your General Practitioner and use preventative measures as instructed.
BOOKINGS
How do I book? Please use our online booking portal for all bookings. We do not accept bookings over the phone.
What age is considered an infant, child and adult? An infant is 0-3yrs, a child 4-14yrs and an adult 15yrs+
Do you do a discount for group bookings? Yes. For groups >20 guests we offer a 10% discount. Please email with your preferred date and number of guests to arrange.
Do you offer any concession discounts? Yes. We offer a 10% discount to companion card holders.
How do I change my booking? Changes to your booking can be made up to 72hrs prior to your Cruise departure time. Please send an email to with your booking details and preferred date. Date changes are subject to availability and need to be booked within a year of the original booking date.
How do I cancel my booking? Cancellation of your booking can be made up to 72hrs prior to your Cruise departure time. Please email with details of your booking. If you have booked through an external agency you will need to contact them directly.
Cancellation Policy. Any changes or cancellations to a booking made by the customer within 72hrs of Cruise departure time will incur 100% cancellation fee. Customers may request a date change or cancellation (refund) more than 72hrs prior to departure without penalty, however date changes are subject to availability so requests are not guaranteed.
The operator reserves the right to substitute the vessel and/or change the day’s itinerary or snorkel site without notice. Cruises can be cancelled at the operator’s discretion taking into account and not limited to weather conditions on the day.
If the operator cancels a transfer date will be offered or a refund to the value of the ticket price will be provided (any online booking fees and bank fees will not be refunded).
Bad weather Policy. Dolphin Wild will not cruise in dangerous or adverse weather conditions. The decision to cancel due weather will be made as early as practical based on the fidelity of the weather forecast.
If the decision is made to cancel the Cruise based on adverse conditions on the weather forecast we will inform guests immediately and offer either a change of Cruise date, a 12 month credit or a refund.
THE VESSEL
Are there bathrooms onboard? Yes. The vessel has 2 x toilets onboard located at the rear of the main saloon.
Is there seating and tables onboard? Yes. The vessel has 2 x levels of seating both indoor and outdoor.
Are there any viewing platforms onboard? Yes. The vessel has 3 x viewing platforms. One on the bow, one on the lower deck outside and one on the upper deck outside.
What is the accessibility of the vessel? Please find more information in our accessibility section at https://www.dolphinwild.com.au/about/
Is there music onboard? Yes. Our vessel is fitted with speakers throughout that play background music.
Are there televisions onboard? Yes. There are 2 x televisions onboard the vessel located in the main saloon.
Do you accept EFTPOS on the vessel? Yes. We accept both cash and EFTPOS onboard.
FOOD AND DRINKS
Can I purchase drinks and snacks onboard? Yes. The vessel has a fully licensed bar onboard. Snacks include chips, chocolates and ice creams. Beverages include soft-drink, water, beer, wine, spirits and cocktails.
Can I BYO alcohol? No. Due to licensing BYO alcohol is prohibited on our vessel.
Can I BYO snacks? Yes. You are more than welcome to bring your own snacks.
Can you cater for dietaries? Yes. Our food is prepared off-site and can cater for most dietaries including Gluten Free, Lactose free, Vegan, Vegetarian and Pescatarian. We are unable to cater for coeliac.
SNORKELLING
What is involved in the snorkelling activity? Our guided snorkel tour through the Tangalooma Wrecks is a 50minutes drift snorkel. This means that you will be dropped off at one end of the wrecks and flow with the tide across and through the 15 x ship wrecks to the other end of the wrecks.
Do I have to pay extra to participate in the snorkelling activity? No. Our ticket prices are all inclusive, no hidden costs!
What can I do if I’m not participating in the snorkel activity? A tender service is available to take guests to Moreton Island beach where you can enjoy our beach set-up with shade and games. You can also explore the large sand dunes on Moreton Island or paddle in the shallow waters. Guests are also welcome to stay in the air-conditioning on the boat.
We are a family bringing a child that can’t participate in the snorkelling activity, can we both still participate? All children must have adult supervision at all times. However, we do run our snorkel tours in groups of 10 x passengers. You are more than welcome to join separate groups in order to both participate.
What is the minimum age for snorkelling? Participants must be a minimum of 6yrs of age with an ability to swim 600m.
What are the requirements for snorkelling? The master of the vessel determines the suitability of snorkelling based on medical and fitness information and the day’s weather and tidal conditions. Snorkelling is contingent on participants signing a medical declaration and waiver. All participants must be a minimum of 6yrs of age with an ability to swim unaided for 600m.
Do you provide life jackets for snorkelling? No. All participants in the snorkelling activity must be able to swim unaided in accordance with QLD legislation. Our life jackets are provided for emergency use only.
Do you provide flotation aids for snorkelling? Yes. We have pool noodles available for those wanting flotation aid during the snorkel.
What wildlife will we see on the snorkel? Whilst we can’t guarantee what wildlife you will see as it is unpredictable, the area is home to an abundance of fish, turtles, rays, dolphins and dugongs.